Q: Can I exchange a product?

Unfortunately, we don’t offer exchanges. Would you like a different size or colour? Simply return the original item and place a new order.

Q: How much time do I have to retun an item?

You have 14 days to register your return — starting from the day you receive your order.After registering, you have another 14 days to send the item back to us. Please note: for international returns, delivery times may be longer. No worries — as long as you can provide proof that the return was shipped on time (e.g., tracking receipt), it will be accepted.

Q: How do I register a return?

Log into your account Go to ‘My returns’ Select the order and item(s) you want to return If possible, let us know the reason for your return You’ll receive: Confirmation by email Return form (which must be included in your parcel) Instructions and return address

Q: Who pays return shipping?

Return shipping is always at the customer’s expense and risk.We recommend using a trackable shipping method and keeping your proof of shipment until your refund has been processed.

Q: How long does it take to process my return?

Once your return arrives at our warehouse, we’ll process it within 4 working days.Refunds typically appear in your account within 10 working days after receipt.

Q: How will I be refunded?

We’ll issue your refund via the same payment method used for your original purchase.If you paid (partially) with a gift card, you’ll receive a new gift card for that amount.

Question 1

Can I exchange a product?

Accepted Answer

Unfortunately, we don&rsquo;t offer exchanges. Would you like a different size or colour? Simply return the original item and place a new order.

Question 2

How much time do I have to retun an item?

Accepted Answer

You have 14 days to register your return &mdash; starting from the day you receive your order.After registering, you have another 14 days to send the item back to us.
Please note: for international returns, delivery times may be longer. No worries &mdash; as long as you can provide proof that the return was shipped on time (e.g., tracking receipt), it will be accepted.

Question 3

What are the return conditions?

Accepted Answer

To ensure a smooth return process, items must:

Be in new, unused condition
Be returned in the original, undamaged packaging
Be complete (including labels, manuals, and accessories)
Include the return form inside the package

If returned items don&rsquo;t meet the conditions - for instance, if they're incomplete, late, or poorly packaged - we may refuse the return or apply a reduced refund. In some cases, a restocking fee may be deducted, depending on the condition of the returned item.Unsure whether your return qualifies? Feel free to check with our customer service first.
Please note: the right of return applies to private purchases only. Business orders are not eligible for return.

Question 4

How do I register a return?

Accepted Answer

Log into your account
Go to &lsquo;My returns&rsquo;
Select the order and item(s) you want to return
If possible, let us know the reason for your return

You&rsquo;ll receive:

Confirmation by email
Return form  (which must be included in your parcel)
Instructions and return address

Question 5

Who pays return shipping?

Accepted Answer

Return shipping is always at the customer&rsquo;s expense and risk.We recommend using a trackable shipping method and keeping your proof of shipment until your refund has been processed.

Question 6

How long does it take to process my return?

Accepted Answer

Once your return arrives at our warehouse, we&rsquo;ll process it within 4 working days.Refunds typically appear in your account within 10 working days after receipt.

Question 7

How will I be refunded?

Accepted Answer

We&rsquo;ll issue your refund via the same payment method used for your original purchase.If you paid (partially) with a gift card, you&rsquo;ll receive a new gift card for that amount.

Question 8

What if I used a discount code?

Accepted Answer

If your return causes your order to fall below the threshold for a discount, the applied promotion will be adjusted or cancelled.Any promotional items received must also be returned if the original conditions no longer apply.