What are the return conditions?

To ensure a smooth return process, items must:

• Be in new, unused condition
• Be returned in the original, undamaged packaging
• Be complete (including labels, manuals, and accessories)
• Include the return form inside the package

If returned items don’t meet the conditions - for instance, if they're incomplete, late, or poorly packaged - we may refuse the return or apply a reduced refund. In some cases, a restocking fee may be deducted, depending on the condition of the returned item.

Unsure whether your return qualifies? Feel free to check with our customer service first.

Please note: the right of return applies to private purchases only. Business orders are not eligible for return.