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Inspiring lifestyles

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Talk with our 'design lovers'

Why do I need to register?

Registering with us helps speed up the ordering process for you and allows you to keep track of your orders and your Bohero points.
We don't ask more information then necessary for shipping your goods to you.

By registering, will I automatically receive marketing emails from your?

No, not unless you sign up to our newsletter.
If you do sign up, you can ask to be taken off our mailing list at any time.

What do I do if I have forgotten my password or my password does not work?

If you have forgotten your password, we will resend it for you.
Please click on “I forgot my password” on the ‘login’ section.

How do I search?

Our search is the perfect fast tool to help you find exactly what your looking for.
Select from the product category drop down menu's or by using the search box at the top of the page and we will show you all our related products in an easy to use format.

Ordering your results
From here you can narrow down your search by using our extensive filters. Whether it is by price, brand, gift and sort by!

View all the products at once
You can do this by simply scrolling down the page to "view all"

Like a product? Want to add it to your Shopping Cart?
To add a product to your cart click on the "Shopping Cart" button or go on the product details page. There you will be able to zoom in for greater detail, view alternative images, watch videos and buy it.

What do I do if there is a problem with the order?

Our Customer Care team is here to help with any problems.
If you have any queries simply contact us: info@bohero.eu

How do I place an order?

Follow these simple steps to start shopping at Bohero.eu!

Start shopping!
1. If you know what you're looking for, start shopping by selecting the product category links: e.g. Cooking, Dining, Drinking, Scissors, Decoration, Garden & Outdoor. You can also shop our products through the "BRANDS" section. If you have a specific product in mind or are unsure where to start, you can simply enter a key word in the search box on the homepage.
2. Once you have found an item you want to buy, select the “READ MORE” button or on the "ADD TO SHOPPING CART’ button.
3. You can then either click on the "SHOPPING CART" button, or review the items in your shopping cart by clicking on "CHECKOUT".
4. If you're happy with the items in your shopping bag, click "CONTINUE TO CHECKOUT" to complete your order. You will be able to use the "REMOVE THIS ITEM" button to remove products from your basket if you change your mind.

Choose your shipping destination.
We now deliver to several countries around Europe! If you can't find the country you live in  unfortunately it means that we do not yet deliver to where you live. We are adding new delivery destinations all the time so make sure you check back soon.

Create your account.
You will need to create an account in order to shop with us. This will only take a minute. Just click on the register page to fill in your details.

Which courier do you use for deliveries?

We are always looking for the most efficient shipment for your products.

How long will my order take to arrive?

We do our best to deliver as soon as possible. Standard delivery & international orders are normally delivered within 1 to 3 working days, depending on where you live.

What do I do if there is a problem with my delivery?

Our Customer Care team is here to help with any problems.
If you have any questions or remarks simply contact us: info@bohero.eu

What to do with products damaged in transit?

Your order is carefully packed and inspected before shipping. However, damages in transit can not be completely excluded. So we would like to ask you to check the goods with great care for completeness and possible transport damages.

What to do in case goods got damaged in transit?
In case your order arrives damaged, we recommend that you refuse to accept the damaged goods or sign the delivery slip with the note "damaged/broken".
Please inform the carrier as well as our Customer Service immediately in written form about the damages within 4 days upon receipt.

What to do, if you accepted the goods despite our recommendation and they happen to be damaged?
In this case we ask you to please send us digital photos of the damage (products, package on the outisde and the inside) via e-mail stating your invoice number, so that we may send a damage report to our insurance in the correct form. At the same time we will arrange the return of the goods with you and do our best to send you a replacement/ reimburse as quickly as possible.

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