Q: What if an item is not in stock?

You can leave your email address on the product page — we’ll notify you the moment the item is back.Need more details about availability or timing? Don’t hesitate to contact our customer service.

Question 1

Can I shop without an account?

Accepted Answer

No. Since we need your details to process and deliver your order, an account is automatically created. That way, you can follow up your orders and enjoy additional benefits like Bohero points.More about our loyalty program

Question 2

How do I search?

Accepted Answer

Our search is the perfect fast tool to help you find exactly what your looking for.Select from the product category drop down menu's or by using the search box at the top of the page and we will show you all our related products in an easy to use format.
Ordering your resultsFrom here you can narrow down your search by using our extensive filters. Whether it is by price, brand, gift and sort by!
View all the products at onceYou can do this by simply scrolling down the page to "view all"
Like a product? Want to add it to your Shopping Cart?To add a product to your cart click on the "Shopping Cart" button or go on the product details page. There you will be able to zoom in for greater detail, view alternative images, watch videos and buy it.

Question 3

How do I know my order was successful?

Accepted Answer

Once your payment is completed, you'll be redirected to a confirmation page and receive an order confirmation by email. You&rsquo;ll also find all details in your account page.

Question 4

What is the status of my order?

Accepted Answer

You can always check your order status in your account. As soon as your package ships, we&rsquo;ll email you a tracking link so you can follow your delivery in real time.

Question 5

Didn’t receive a confirmation email?

Accepted Answer

Check your spam folder first. Still nothing? Log into your account to verify or contact our customer service.

Question 6

What if an item is not in stock?

Accepted Answer

You can leave your email address on the product page &mdash; we&rsquo;ll notify you the moment the item is back.Need more details about availability or timing? Don&rsquo;t hesitate to contact our customer service.

Question 7

By registering, will I automatically receive marketing emails from you?

Accepted Answer

No, not unless you sign up to our newsletter.If you do sign up, you can ask to be taken off our mailing list at any time.

Question 8

How do I use a discount code?

Accepted Answer

You can apply one discount code per order. Unless otherwise specified, codes cannot be combined with other promotions and might have specific conditions. Bohero points are not discount codes &ndash; you can use them anytime as long as your point balance is sufficient.
Note: Forgot to add a code during checkout? Unfortunately, we cannot apply it retroactively. Always add your code before finalising your order.

Question 9

What do I do if I have forgotten my password or my password does not work?

Accepted Answer

If you have forgotten your password, we will resend it for you.Please click on &ldquo;I forgot my password&rdquo; on the &lsquo;login&rsquo; section.

Question 10

Can I change or cancel my order?

Accepted Answer

We aim to process orders quickly. If you want to make a change, contact our customer service as soon as possible. Once your order is with our logistics partner, we can no longer modify it. You can still return the item within 14 days after delivery. Read more about our return process

Question 11

How can I change or delete my data or account?

Accepted Answer

You can update your information anytime through your account. Want to delete your account? Contact us via the contact form.Note: deleting your account permanently erases all saved points.

Question 12

Can I change my shipping address?

Accepted Answer

Yes, as long as your order hasn&rsquo;t shipped. Just contact our customer service. Note: the new address must be in the same country as the original.

Question 13

What are the benefits of a Bohero account?

Accepted Answer

A Bohero account gives you access to exclusive advantages:

250 welcome points upon registration
1 point per euro spent on every order
A birthday surprise if you add your birthday
Easy order tracking & returns
Overview of your order history and invoices

Question 14

How do I create an account?

Accepted Answer

It&rsquo;s easy to get started. Just go to our registration page, fill in your details and confirm. You can start shopping right away and enjoy exclusive member benefits.

Question 15

Can I register a business account?

Accepted Answer

Yes &ndash; but only for companies based outside Belgium with a valid VAT number who require intra-community invoices.Apply via our business account form. After validation through the European VAT database, we&rsquo;ll activate your account and notify you.Belgian companies always receive an invoice with VAT.

Question 16

I forgot my password.

Accepted Answer

Click 'Forgot password' on the login screen to reset it via email. Check your spam folder if you don&rsquo;t receive anything, or reach out to our customer support.

Question 17

What languages are available in my account?

Accepted Answer

You can use your account in Dutch, French, English or Italian &mdash; whichever you prefer.

Question 18

How do you use my personal data?

Accepted Answer

Your data is used only to process your orders correctly

For delivery: correct address and contact details ensure smooth shipping
For your birthday surprise (optional)
We never store payment details &mdash; all payments go through the secure Mollie platform.

Customers are responsible for the accuracy of their personal details.Want to know more? Read our privacy policy.

Question 19

Can I pick up my order? Do you have a store?

Accepted Answer

Bohero doesn&rsquo;t have a traditional retail store with fixed opening hours - but you&rsquo;re very welcome to visit our showroom in Deinze (Belgium).
Would you like to collect your order in person, browse part of our collection, or get tailored advice? We&rsquo;re happy to welcome you, by appointment.
Just reach out to our customer service to arrange a visit.

Question 20

What is a backorder?

Accepted Answer

For some items, you can order more units than we currently have in stock.That&rsquo;s possible for products from our core collection, as we replenish them regularly.On the product page, you&rsquo;ll immediately see whether (part of) your requested quantity will be shipped later. If that&rsquo;s the case, an updated delivery estimate will be shown during checkout.We&rsquo;ll ship your full order in one package, as soon as all items are available.

Question 21

What if an item can’t be delivered after all?

Accepted Answer

We&rsquo;ll contact you directly and refund the full purchase amount via your original payment method.

Question 22

How long does it take to ship my order?

Accepted Answer

We carefully process and pack your order within 1 to 2 working days.Total delivery time depends on the availability of your items and your shipping address. You&rsquo;ll always find a clear delivery estimate on the product page and in your shopping cart.

Question 23

I placed an order and the item is now on sale. Will I get a price adjustment?

Accepted Answer

Discounts and promotions only apply to new orders. We&rsquo;re unable to adjust prices for already placed orders.

Question 24

Can I exchange a product?

Accepted Answer

Unfortunately, we don&rsquo;t offer exchanges. Would you like a different size or colour? Simply return the original item and place a new order.

Question 25

How much time do I have to retun an item?

Accepted Answer

You have 14 days to register your return &mdash; starting from the day you receive your order.After registering, you have another 14 days to send the item back to us.
Please note: for international returns, delivery times may be longer. No worries &mdash; as long as you can provide proof that the return was shipped on time (e.g., tracking receipt), it will be accepted.

Question 26

What are the return conditions?

Accepted Answer

To ensure a smooth return process, items must:

Be in new, unused condition
Be returned in the original, undamaged packaging
Be complete (including labels, manuals, and accessories)
Include the return form inside the package

If returned items don&rsquo;t meet the conditions - for instance, if they're incomplete, late, or poorly packaged - we may refuse the return or apply a reduced refund. In some cases, a restocking fee may be deducted, depending on the condition of the returned item.Unsure whether your return qualifies? Feel free to check with our customer service first.
Please note: the right of return applies to private purchases only. Business orders are not eligible for return.

Question 27

How do I register a return?

Accepted Answer

Log into your account
Go to &lsquo;My returns&rsquo;
Select the order and item(s) you want to return
If possible, let us know the reason for your return

You&rsquo;ll receive:

Confirmation by email
Return form  (which must be included in your parcel)
Instructions and return address

Question 28

Who pays return shipping?

Accepted Answer

Return shipping is always at the customer&rsquo;s expense and risk.We recommend using a trackable shipping method and keeping your proof of shipment until your refund has been processed.

Question 29

How long does it take to process my return?

Accepted Answer

Once your return arrives at our warehouse, we&rsquo;ll process it within 4 working days.Refunds typically appear in your account within 10 working days after receipt.

Question 30

How will I be refunded?

Accepted Answer

We&rsquo;ll issue your refund via the same payment method used for your original purchase.If you paid (partially) with a gift card, you&rsquo;ll receive a new gift card for that amount.

Question 31

What if I used a discount code?

Accepted Answer

If your return causes your order to fall below the threshold for a discount, the applied promotion will be adjusted or cancelled.Any promotional items received must also be returned if the original conditions no longer apply.

Question 32

What payment methods do you accept?

Accepted Answer

We offer secure payment options such as Bancontact, iDEAL, Visa, Mastercard, and more. We do not offer PayPal due to high transaction fees &ndash; this helps keeping the costs down.
Prefer a bank transfer? Contact our customer service and we&rsquo;ll check what&rsquo;s possible. Note: Orders via bank transfer are shipped once payment is received. Want to make sure your items are reserved in the meantime? Send us your proof of payment &mdash; we&rsquo;ll hold everything for you until the transfer is complete.

Question 33

Is it safe to pay on Bohero’s website?

Accepted Answer

Yes. We work with Mollie, a reliable and secure payment provider. Your payment details are never stored by us.

Question 34

What currency will I be charged in?

Accepted Answer

All orders are charged in euros (&euro;). On our website, you can view prices in your local currency, but this is for reference only. Final payment is always in euros.

Question 35

Are prices shown with or without VAT?

Accepted Answer

All prices on our website are displayed including VAT by default.At checkout, the VAT will be updated automatically based on your shipping address &mdash; or, if you have an approved business account with a valid VAT number, according to the applicable tax rules.
For deliveries outside the European Union, no VAT is charged by Bohero. However, please note that local customs duties or import taxes may apply depending on your country.

Question 36

Where do you ship from?

Accepted Answer

All orders are shipped from Belgium.

Question 37

Which countries do you ship to?

Accepted Answer

You can find the list of available shipping countries on each product page.Don&rsquo;t see your country listed? Feel free to contact our customer service &mdash; we&rsquo;ll be happy to check if delivery is possible and provide a shipping quote.

Question 38

How are the shipping costs calculated?

Accepted Answer

Shipping costs depend on your location. Once logged in or after entering your shipping address, the correct fees are shown. You&rsquo;ll also find this information on the product page and during checkout .

Question 39

How long does delivery take?

Accepted Answer

Delivery time is clearly shown per product &mdash; depending on availability and your destination.Once your full order is ready, we&rsquo;ll ship everything in one package.Need something urgently? Reach out to our customer service - we&rsquo;ll explore the best options for you.

Question 40

Can I split my delivery?

Accepted Answer

By default, we ship your order in one go &mdash; it&rsquo;s more efficient and eco-friendly.Do you need part of your order sooner? Just reach out to our customer service. We&rsquo;ll be happy to look into the options. Additional shipping fees may apply.

Question 41

Do you offer express shipping?

Accepted Answer

Yes, express shipping is available upon request &mdash; depending on your location and the size of your order.
Just contact our customer service, and we&rsquo;ll check what&rsquo;s possible. We&rsquo;ll gladly provide a tailored quote based on your destination and package details.

Question 42

Can I choose my delivery day?

Accepted Answer

Unfortunately, selecting a specific delivery date isn&rsquo;t possible. Once your parcel is shipped, you&rsquo;ll receive a tracking link to manage or adjust delivery options via the carrier.

Question 43

What if I’m not home for delivery?

Accepted Answer

Our deliveries usually require a signature. If you&rsquo;re not home, you&rsquo;ll receive instructions from the carrier.Didn&rsquo;t get a message? Check your tracking link or contact our customer service.Note: if you choose to have the parcel left in a safe place and it gets lost, we cannot be held responsible for damage or loss.

Question 44

My order arrived damaged – what should I do?

Accepted Answer

We carefully prepare and pack your order, but unfortunately, transport damage can never be ruled out entirely.Always inspect your package upon delivery - even if someone else accepted it on your behalf.If you discover damage to the box or the product, please contact our customer service within 5 days and send us the following:

Photos of the damaged item, including how it was packaged
Several photos of the shipping box, taken from different angles
A clear photo of the shipping label on the box
Photos of the internal packaging and protective materials used
Photo of the entire contents of the box

These images are essential to submit a valid claim to the logistic partner.Important: Keep all original packaging until the claim is fully processed. Once approved, we&rsquo;ll refund the damage within 14 days.Claims submitted after 5 days can no longer be accepted.

Question 45

How can I track my order?

Accepted Answer

As soon as your parcel ships, you&rsquo;ll receive an email with a tracking link.This allows you to follow your delivery in real time.You can also check the status of your order anytime via your account.

Question 46

Do I have to pay import duties or taxes on international orders?

Accepted Answer

For deliveries outside the European Union, local customs or tax charges may apply &mdash; these vary per country and are not included in your Bohero invoice.In that case, no VAT will be charged by Bohero.

Question 47

What does the Bohero Personal Shopper do?

Accepted Answer

We know how much detail goes into finding the right design piece. Size, color, material &mdash; it all has to feel right.That&rsquo;s where our Bohero Personal Shopper comes in: we&rsquo;re here to help you make confident choices with advice that&rsquo;s practical, personal, and tailored to your needs.
We are happy to guide you with real insights and ideas that fit your space and style.

Question 48

What kind of questions can I ask?

Accepted Answer

Feel free to reach out when you need help with:

Choosing the right size or model
Matching colors or materials
Comparing similar products
Making selections based on your space (indoor or outdoor)
Any styling tips

Whether you're creating a balanced table setting, selecting the right parasol, or just hesitating between two finishes &mdash; we're happy to assist.

Question 49

How can I ask for advice?

Accepted Answer

It&rsquo;s easy to get in touch:

Send us an email via our [contact form], or write to us at info@bohero.eu
Add a short description or a photo of your space if you like
Mention which products you&rsquo;re comparing or where you&rsquo;re unsure

The more context you give us, the better we can help.

Question 50

Can I get advice in person?

Accepted Answer

Absolutely &mdash; you&rsquo;re welcome to visit our showroom in Deinze / Belgium (by appointment).We&rsquo;ll walk you through options and provide honest, hands-on advice.Let us know via email, and we&rsquo;ll set up a time that works for you.

Question 51

How quickly will I get a reply?

Accepted Answer

We try to reply within one working day, depending on how busy it is.We take the time to give your question our full attention &mdash; because every detail matters.

Question 52

How do I earn Bohero points?

Accepted Answer

Earning points is effortless. Just log in to your account before placing your order, and you&rsquo;ll automatically collect points:

Create an account &rarr; 250 points right away
Shop online &rarr; 1 point per euro spent
Write a thoughtful review &rarr; 5 extra points as a thank-you (we love helpful feedback!)

Question 53

What is the Bohero Loyalty Program?

Accepted Answer

At Bohero, we love to reward your loyalty. That&rsquo;s why we&rsquo;ve created a free and automatic program for every customer with an account.You collect Bohero Points with every purchase and receive a 5% discount for the rest of the year after your first order.
It starts the moment you create your account &mdash; you&rsquo;ll get 250 points as a welcome gift. A small thank-you for joining us!

Question 54

What can I do with my points?

Accepted Answer

Once you reach 500 points, you can redeem them for &euro;5 off your next order.You&rsquo;re free to decide when to use your points &mdash; save them for a bigger discount or use them as soon as you reach the threshold.
Good to know: your points never expire, as long as your account remains active. So there&rsquo;s no pressure &mdash; collect at your own pace.

Question 55

Where can I see my points balance?

Accepted Answer

Log in to your account to view your current balance at any time. You&rsquo;ll also see your updated total in every order confirmation email.

Question 56

Do my points ever expire?

Accepted Answer

No &mdash; your Bohero Points don&rsquo;t have a time limit. They stay on your account unless you delete it. In that case, any saved points will be lost.

Question 57

What happens if I return something?

Accepted Answer

If you return an item, the points you earned for that item will automatically be deducted from your total.

Question 58

Can I combine points with other offers?

Accepted Answer

Yes! You can always use your points, even during promotions or sales.And they&rsquo;re fully compatible with your 5% loyalty discount &mdash; meaning double the benefits on one order.

Question 59

What is the 5% loyalty discount?

Accepted Answer

Your first order of the calendar year unlocks your 5% loyalty discount &mdash; a thank-you for coming back.
We&rsquo;ll include a small printed card with your parcel that contains a loyalty code, valid for the rest of the year.Can&rsquo;t find your card? Just reach out to our customer service, and we&rsquo;ll help you retrieve your code.

Question 60

How do I use the loyalty code?

Accepted Answer

Enter the code during checkout &mdash; the 5% discount will be applied automatically.

Question 61

Can I combine the loyalty code with other promotions?

Accepted Answer

The 5% loyalty discount can&rsquo;t be used with other discount codes, but you can combine it with Bohero points.

Question 62

What if I forget to use the code during checkout?

Accepted Answer

Unfortunately, we can&rsquo;t apply discount codes retroactively.So be sure to have your loyalty card nearby when placing your order.

Question 63

I lost my loyalty code. What now?

Accepted Answer

No problem &mdash; just contact us, and we&rsquo;ll help you recover your code.

Frequently asked questions