How do I know my order was successful?

Once your payment is completed, you'll be redirected to a confirmation page and receive an order confirmation by email. You’ll also find all details in your account page.

Didn’t receive a confirmation email?

Check your spam folder first. Still nothing? Log into your account to verify or contact our customer service.

How do I use a discount code?

You can apply one discount code per order. Unless otherwise specified, codes cannot be combined with other promotions and might have specific conditions. Bohero points are not discount codes – you can use them anytime as long as your point balance is sufficient. Note: Forgot to add a code during checkout? Unfortunately, we cannot apply it retroactively. Always add your code before finalising your order.

Can I change or cancel my order?

We aim to process orders quickly. If you want to make a change, contact our customer service as soon as possible. Once your order is with our logistics partner, we can no longer modify it. You can still return the item within 14 days after delivery. Read more about our return process